Founded in 2011 by Shivakumar Ganesan, Ishwar Sridharan, Siddharth Ramesh, and Vijay Sharma, Exotel offers products that allow companies to make and receive phone calls over the Internet instead of traditional telephone lines. The company primarily earns revenue from internet-enabled communication services.

Bengaluru-based cloud telephony and communications startup Exotel narrowed its net loss by more than 60% to INR 43.3 Cr in the financial year 2023-24 (FY24) from INR 109.4 Cr in the previous year on the back of improvement in its EBITDA margin and reduced expenses. The Blume Ventures-backed company reported modest business growth with its operating revenue rising 6% to INR 444.5 Cr during the year under review from INR 419.6 Cr in FY23. Including other income of INR 15.5 Cr, total revenue grew 3% year-on-year to INR 460 Cr in FY24. The A91 Partners-backed startup trimmed its EBITDA loss to INR 15.6 Cr in the year ended March 31, 2024, from INR 81.5 Cr in the previous fiscal year. EBITDA margin improved 15 percentage points to -4% in FY24 from -19% last year. Other revenue channels include the income generated via software licensing, chatbot services, and the sale of products such as APIs, browser extensions, software development kits, and mobile apps. Exotel competes in the cloud phone market against legacy players like Tata Communications, as well as new-age tech startups, such as Gupshup-owned Knowlarity, MyOperator, and Ozonotel, among others.